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Terms of Business

Booking & Cancellation Policy:

  • I require a minimum of 48 hours notice to cancel or reschedule appointments. Less notice than 48 hours will result in a cancellation fee.

  • All appointments made require a non refundable booking fee upon booking of £1 if it is a free of change appointment or £50 booking fee which is non refundable. The booking fee will be deducted from the final cost of the treatment.

  • In case of a no show where a client books an appointment and does not turn up with no notice given then 100% of the treatment cost will be owed.

  • Children are not permitted to attend any appointment, or to wait outside alone. If a client brings a child to the appointment it will be cancelled and the usual cancellation fee will apply.

  • I have a home based clinic with no waiting area. Please arrive to your appointment at the correct time. If you arrive early I may still be with the previous appointment or not available until your appointment time.

  • If you do not book in for a consultation and test patch before your procedure then I will assume you are declining my offer/recommendation of a test patch and you will be asked to sign to confirm this.

  • Please read through the available information on this website before booking to make sure that you are not contraindicated to treatment before booking. Please get in touch if you are unsure to avoid the cancellation fee.

  • The booking fee is non refundable however if more than 48 hours notice is given to reschedule the appointment then the booking fee will be transferred to a new booking. The booking fee will not be refunded when an appointment is cancelled without a new booking.

  • I do not make exceptions for circumstances on the cancellation policy and it is upheld at all times.

  • All bookings must be made via my online booking system. If any assistance is required then I am more than happy to help you.


Refund policy:

  • Amy Louise UK is a service-based business using skills, time and products which are not something you can return. For this reason all treatments and procedures are non refundable.

  • If a retail product is purchased, a receipt must be shown, the product unopened and in saleable condition then a refund will be accepted. Refunds may be processed up to 4 weeks after purchase. 

Treatment policy:

  • Amy Louise provides all clients with aftercare information verbally and/or written. All treatments are done after a consultation where time is given to ask questions and to fully understand the treatment, what it involves and how to maintain the results. It is solely the clients responsibility to adhere to the aftercare advice given. Amy Louise will check that you are 100% satisfied with your procedure before leaving the clinic. Amendments requested after leaving the clinic will require another booking, booking fee and treatment fee. Longevity of the results is not guaranteed for any treatment. Individual terms of treatment are to be signed in clinic before each procedure. A copy of these terms can be made available before appointment upon request. A test patch is recommended therefore I advise that you book a consultation before your procedure and a test patch will be carried out as part of the consultation. If you do not wish to have a test patch beforehand then you will be asked to sign a form to confirm this.


Complaints policy:

  • Amy Louise is truly passionate and cares deeply about her clients, her business and her reputation. In the unfortunate event of a complaint being made please kindly put all of the points of the complaint in writing and send via email to This is to ensure that Amy Louise will have a clear understanding of the reasons for the complaint. Amy Louise will then formally settle any issues in a fair manner whilst having all of the details of the to hand. 

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